Governance & Compliance
Balance development speed and operational stability in a complex environment
Agile Release Process Optimization
Maintained an environment of more than 160M+ documents spread across 5 tenants with 6 supporting backend, 6 frontend, one batch upload application, IBM MQ within our scope and more than 20+ applications utilizing our services
Coordinated agile workflows with corporate release calendar
Fostered development velocity while preserving operational stability
Cultivated positive and constructive relationship between Development, Analysis, Architecture, Infrastructure teams and key users
Maintained multiple ticketing and knowledge base systems shared between the involved parties (development, customer, third party integrators)
Reported montly on budget and operational status (SLA, support requests, tickets opened/closed, ongoing projects)
Reduced required manual steps for deployment with long term goal of "lights off" environment
Challenges
Managing a highly complex system with minimal automation
Addressing lost knowledge due to high employee turnover
Implementation Specifics
Tools: Atlassian Jira, Confluence, Tempo, SAP LeanIX, Sparx Systems Enterprise Architect, Mermaid.md, Draw.io
Reporting: Microsoft SharePoint (calendar and documentation), Teams, Excel, PowerPoint