Delivery & OpEx
Seemless transition of operational leadership during turbulent times in the organization
"Keeping the lights on" while changing a few light bulbs
Successfully executed a major reorganisation while maintaining client service excellence
Achieved balanced workloads across teams, addressing skill distribution
Established comprehensive knowledge management systems
Maintained high service standards for both enterprise and smaller clients
Successfully integrated two team leads into operational management
Impact: Strengthened operational resilience while reducing team bottlenecks and improving knowledge transfer
Challenges
Balancing workloads equitably across newly formed teams
Integrating new leadership while maintaining operational momentum
Establishing new processes without disrupting existing service delivery
Implementation Specifics
Atlassian
Jira
Confluence
Tempo
Google Sheets (Ghantt chart automation)