Seemless transition of operational leadership during turbulent times in the organization

"Keeping the lights on" while changing a few light bulbs

  • Successfully executed a major reorganisation while maintaining client service excellence

  • Achieved balanced workloads across teams, addressing skill distribution

  • Established comprehensive knowledge management systems

  • Maintained high service standards for both enterprise and smaller clients

  • Successfully integrated two team leads into operational management

  • Impact: Strengthened operational resilience while reducing team bottlenecks and improving knowledge transfer

Challenges

  • Balancing workloads equitably across newly formed teams

  • Integrating new leadership while maintaining operational momentum

  • Establishing new processes without disrupting existing service delivery

Implementation Specifics

  • Atlassian

    • Jira

    • Confluence

    • Tempo

  • Google Sheets (Ghantt chart automation)